/* Versioned visitor chat assets; deploy domain asset rules before publishing. */

/* css/chat-window.css */
*{box-sizing:border-box}html,body{height:100%;margin:0}body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;color:#172033;background:#f3f5f9}.support-page{padding:20px}.support-page.is-embed{padding:0;background:transparent}.support-window{position:relative;width:min(100%,420px);height:min(720px,calc(100vh - 40px));margin:auto;background:#fff;border-radius:20px;box-shadow:0 18px 60px rgba(31,42,68,.18);overflow:hidden;display:grid;grid-template-rows:72px minmax(0,1fr) auto auto auto}.is-embed .support-window{width:100%;height:100%;border-radius:18px;margin:0}.support-head{padding:0 18px;background:var(--support-color,#635bff);color:#fff;display:flex;align-items:center;gap:12px}.support-head>div:nth-child(2){min-width:0;display:grid;gap:3px}.support-head strong{font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.support-head small{font-size:12px;opacity:.86}.support-avatar{width:42px;height:42px;border-radius:50%;background:rgba(255,255,255,.22);display:grid;place-items:center;font-weight:700;overflow:hidden}.support-icon{margin-left:auto;width:38px;height:38px;border:0;border-radius:12px;background:rgba(255,255,255,.14);color:#fff;font-size:26px;line-height:1;cursor:pointer}.is-direct .support-icon{display:none}.support-messages{overflow:auto;padding:18px;background:#f5f6fa;display:flex;flex-direction:column;gap:13px;scroll-behavior:smooth;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}.support-loading{text-align:center;color:#8790a3;font-size:13px;margin:auto}.support-welcome{align-self:center;max-width:90%;padding:9px 12px;border-radius:12px;background:#e9ebf3;color:#61697b;font-size:13px;line-height:1.55}.support-message{display:flex;align-items:flex-end;gap:7px;max-width:86%}.support-message.visitor{align-self:flex-end;flex-direction:row-reverse}.support-message.agent{align-self:flex-start}.support-bubble{padding:10px 12px;background:#fff;border-radius:14px 14px 14px 4px;box-shadow:0 1px 4px rgba(31,42,68,.07);font-size:14px;line-height:1.55;word-break:break-word;white-space:pre-wrap}.visitor .support-bubble{color:#fff;background:var(--support-color,#635bff);border-radius:14px 14px 4px 14px}.support-bubble img{display:block;max-width:230px;max-height:280px;border-radius:10px;cursor:pointer}.support-time{font-size:10px;color:#9aa1ae;white-space:nowrap;margin-bottom:2px}.support-new-messages{position:absolute;z-index:3;left:50%;bottom:92px;transform:translateX(-50%);border:0;border-radius:999px;padding:8px 14px;background:#20283a;color:#fff;box-shadow:0 8px 24px rgba(25,32,51,.24);font-size:12px;font-weight:700;white-space:nowrap}.support-new-messages[hidden]{display:none}.support-waiting{min-height:34px;padding:8px 14px;background:#f9fafc;color:#6d7587;border-top:1px solid #eceef3;font-size:12px;display:flex;align-items:center;justify-content:center;gap:8px}.support-waiting[hidden]{display:none}.support-waiting i{width:7px;height:7px;border-radius:50%;background:#31c986;box-shadow:0 0 0 4px rgba(49,201,134,.12)}.support-error{padding:8px 14px;background:#fff0f0;color:#ba2929;font-size:12px;border-top:1px solid #ffdede}.support-composer{display:flex;align-items:flex-end;gap:9px;padding:12px;background:#fff;border-top:1px solid #e7e9ef}.support-composer textarea{min-height:38px;max-height:100px;resize:none;flex:1;border:0;outline:0;padding:9px 5px;font:inherit;line-height:20px}.support-upload{width:36px;height:38px;display:grid;place-items:center;font-size:26px;color:#697187;cursor:pointer}.support-upload input{display:none}.support-send{height:38px;padding:0 15px;border:0;border-radius:10px;color:#fff;background:var(--support-color,#635bff);font-weight:600;cursor:pointer}.support-send:disabled,.support-upload.disabled{opacity:.45;pointer-events:none}@media(max-width:520px){html,body{height:100dvh}.support-page{padding:0}.support-window,.is-embed .support-window{width:100%;height:100%;border-radius:0}.support-head{min-height:60px;padding:0 14px}.support-avatar{width:38px;height:38px}.support-messages{padding:13px}.support-bubble img{max-width:68vw}.support-composer{padding:9px}.support-new-messages{bottom:82px}.support-waiting{font-size:11px}.is-direct .support-window{grid-template-rows:calc(76px + env(safe-area-inset-top)) minmax(0,1fr) auto auto auto}.is-direct .support-head{padding-top:env(safe-area-inset-top)}.is-direct .support-composer{padding-bottom:max(9px,env(safe-area-inset-bottom))}}
.support-access-message{width:min(100%,300px);display:grid;gap:8px;padding:18px;border:1px solid #e6e9f2;border-radius:16px;background:#fff;box-shadow:0 12px 32px rgba(31,42,68,.08);color:#697187;line-height:1.65}.support-access-message strong{display:block;color:#172033;font-size:17px}.support-access-message span{display:block;font-size:14px}
.support-image-caption{margin-top:9px;white-space:pre-wrap;word-break:break-word;line-height:1.55}

.support-material-hint{display:block;grid-column:1/-1;max-width:270px;white-space:normal;font-size:10px;line-height:1.5;color:#64748b}.support-welcome video{display:block;width:100%;max-width:300px;max-height:260px;border-radius:12px}.support-welcome a{display:block;overflow-wrap:anywhere}

/* ══════════════════════════════════════════════════════════════
   手机端点输入框不再自动放大整页
   iOS Safari 只要输入框字号 < 16px，聚焦时就会把页面放大且不还原。
   统一把可输入控件在手机宽度下提到 16px 即可避免，
   同时**不动** viewport 的 user-scalable —— 用户仍然可以自己双指缩放。
   ══════════════════════════════════════════════════════════════ */
@media (max-width:900px){
    input:not([type=checkbox]):not([type=radio]):not([type=range]):not([type=color]):not([type=file]):not([type=submit]):not([type=button]):not([type=image]),
    select,
    textarea,
    [contenteditable="true"]{
        font-size:16px !important;
    }
}


/* css/file-messages.css */
.support-file-upload { font-size: 18px; }
.support-bubble .support-file { display: block; max-width: 250px; padding: 3px 1px; color: #3851b7; text-decoration: none; white-space: normal; word-break: break-word; }
.visitor .support-bubble .support-file { color: #fff; text-decoration: underline; }
.aw-video-upload { font-size: 16px; }
.aw-bubble .aw-file { display: block; max-width: 260px; color: #3851b7; line-height: 1.55; text-decoration: none; white-space: normal; word-break: break-word; }
.aw-msg.agent .aw-bubble .aw-file { color: #fff; text-decoration: underline; }
.aw-video-message,.support-video-message{display:grid;gap:7px;width:min(360px,72vw)}
.aw-video-message video,.support-video-message video{display:block;width:100%;max-height:420px;border-radius:12px;background:#101522;object-fit:contain}
.aw-video-download,.support-video-download{font-size:12px;line-height:1.4;color:inherit;text-decoration:underline;overflow-wrap:anywhere}
.aw-audio-message,.support-audio-message{width:min(var(--voice-width,150px),64vw);min-width:112px;max-width:230px}
.chat-voice-play{width:100%;min-height:44px;padding:8px 10px;display:flex;align-items:center;gap:8px;border:0;border-radius:13px;color:inherit;background:transparent;font:inherit;cursor:pointer;touch-action:manipulation}
.chat-voice-icon{width:25px;height:25px;flex:0 0 25px;display:grid;place-items:center}
.chat-voice-icon svg{width:23px;height:23px;overflow:visible;fill:currentColor}
.chat-voice-icon .voice-arc{fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round}
.chat-voice-wave{height:24px;min-width:42px;flex:1;display:flex;align-items:center;gap:3px}
.chat-voice-wave i{width:3px;height:7px;border-radius:99px;background:currentColor;opacity:.42}
.chat-voice-wave i:nth-child(2),.chat-voice-wave i:nth-child(4){height:13px}.chat-voice-wave i:nth-child(3){height:19px}
.chat-voice-duration{min-width:25px;font-size:12px;font-weight:750;font-variant-numeric:tabular-nums;text-align:right;white-space:nowrap}
.chat-voice-audio{position:absolute!important;width:1px!important;height:1px!important;opacity:0!important;pointer-events:none!important}
.chat-voice-play.is-playing .chat-voice-wave i{animation:chatVoiceWave .82s ease-in-out infinite}.chat-voice-play.is-playing .chat-voice-wave i:nth-child(2){animation-delay:.08s}.chat-voice-play.is-playing .chat-voice-wave i:nth-child(3){animation-delay:.16s}.chat-voice-play.is-playing .chat-voice-wave i:nth-child(4){animation-delay:.24s}.chat-voice-play.is-playing .chat-voice-wave i:nth-child(5){animation-delay:.32s}
.chat-voice-play.is-error{color:#c9362b}.chat-voice-play:focus-visible{outline:2px solid currentColor;outline-offset:2px}
@keyframes chatVoiceWave{0%,100%{transform:scaleY(.55);opacity:.35}50%{transform:scaleY(1.12);opacity:1}}
@media (max-width:360px){.aw-audio-message,.support-audio-message{max-width:61vw}.chat-voice-play{padding-inline:8px;gap:6px}}
@media (max-width: 520px) { .support-composer { gap: 5px; } .support-upload { width: 30px; } .support-file-upload { font-size: 16px; } }


/* css/chat-window-v2.css */
/* Visitor chat window v2: calm, compact and mobile-first. */
:root { color-scheme: light; }
.support-app-gate { --gate-accent: #536dfe; --gate-accent-soft: #eef1ff; position: fixed; z-index: 2147483647; inset: 0; width: 100%; min-height: 100vh; min-height: 100dvh; display: flex; align-items: center; justify-content: center; overflow-x: hidden; overflow-y: auto; padding: 72px 0 18px; background: #edf3fb; background: radial-gradient(circle at 12% 8%, rgba(255, 255, 255, .95), transparent 32%), radial-gradient(circle at 88% 0, rgba(83, 109, 254, .16), transparent 42%), #edf3fb; color: #172033; box-sizing: border-box; -webkit-overflow-scrolling: touch; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif; }
.support-app-gate, .support-app-gate * { box-sizing: border-box; }
.support-app-gate[hidden] { display: none !important; }
.support-app-gate[data-app="wechat"] { --gate-accent: #07a957; --gate-accent-soft: #eafaf2; }
.support-app-gate[data-app="qq"] { --gate-accent: #1684f8; --gate-accent-soft: #eaf4ff; }
.support-app-gate[data-app="weibo"] { --gate-accent: #eb6946; --gate-accent-soft: #fff1ed; }
.support-app-gate[data-app="douyin"] { --gate-accent: #172033; --gate-accent-soft: #edf0f4; }
html.support-inapp-browser, html.support-inapp-browser body.support-page { width: 100%; max-width: 100%; overflow: hidden; }
html.support-inapp-browser body.support-page .support-window { visibility: hidden; pointer-events: none; }
.support-app-gate-menu-tip { position: fixed; z-index: 2; top: 13px; right: 12px; min-height: 44px; display: flex; align-items: center; gap: 7px; padding: 0 11px 0 14px; border-radius: 999px; color: #fff; background: #172033; box-shadow: 0 10px 26px rgba(23, 32, 51, .22); font-size: 12px; font-weight: 750; animation: support-gate-nudge 1.8s ease-in-out infinite; }
.support-app-gate-menu-tip b { min-width: 30px; padding: 1px 7px 5px; border-radius: 999px; color: #172033; background: #fff; font-size: 17px; letter-spacing: 1px; line-height: 1; }
.support-app-gate-menu-tip i { font-size: 17px; font-style: normal; }
@keyframes support-gate-nudge { 0%, 100% { transform: translate(0, 0); } 50% { transform: translate(2px, -2px); } }
.support-app-gate-card { width: calc(100% - 24px); max-width: 420px; margin: auto; padding: 24px 21px 18px; overflow: hidden; border: 1px solid rgba(75, 113, 157, .13); border-radius: 23px; background: #fff; box-shadow: 0 24px 70px rgba(30, 52, 83, .15); text-align: center; }
.support-app-gate-mark { width: 50px; height: 50px; display: grid; place-items: center; margin: 0 auto 11px; border-radius: 16px; color: #fff; background: var(--gate-accent); box-shadow: 0 10px 22px rgba(40, 71, 142, .2); font-size: 24px; font-weight: 900; }
.support-app-gate-eyebrow { display: block; margin-bottom: 6px; color: var(--gate-accent); font-size: 11px; font-weight: 800; letter-spacing: .2px; }
.support-app-gate-card h1 { margin: 0; color: #172033; font-size: 25px; font-size: clamp(22px, 7vw, 27px); line-height: 1.24; letter-spacing: -.5px; }
.support-app-gate-card p { margin: 9px auto 14px; max-width: 350px; color: #65758a; font-size: 13px; line-height: 1.6; }
.support-app-gate-steps { display: grid; gap: 8px; margin: 0 0 13px; padding: 0; list-style: none; text-align: left; }
.support-app-gate-steps li { min-height: 46px; display: flex; align-items: center; gap: 10px; padding: 8px 11px; border: 1px solid #e4eaf2; border-radius: 13px; color: #263c55; background: #f8fafc; }
.support-app-gate-steps span { width: 27px; height: 27px; flex: 0 0 27px; display: grid; place-items: center; border-radius: 50%; color: #fff; background: var(--gate-accent); font-size: 12px; font-weight: 850; }
.support-app-gate-steps strong { font-size: 13px; line-height: 1.45; }
.support-app-gate-link { min-width: 0; margin: 0 0 11px; text-align: left; }
.support-app-gate-link label { display: block; margin: 0 0 6px 2px; color: #71849a; font-size: 10px; font-weight: 700; }
.support-app-gate-link input { display: block; width: 100%; min-width: 0; height: 43px; padding: 0 12px; overflow: hidden; border: 1px solid #dbe5f0; border-radius: 12px; outline: 0; color: #56708e; background: #f7faff; text-overflow: ellipsis; white-space: nowrap; -webkit-appearance: none; appearance: none; font: 11px/1.4 ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; }
.support-app-gate-link input:focus { border-color: var(--gate-accent); box-shadow: 0 0 0 3px var(--gate-accent-soft); }
.support-app-gate-actions button, .support-app-gate-actions a { width: 100%; min-height: 46px; display: flex; align-items: center; justify-content: center; padding: 0 14px; border: 0; border-radius: 12px; text-decoration: none; font: 800 13px/1 -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; cursor: pointer; touch-action: manipulation; }
.support-app-gate-actions [hidden] { display: none !important; }
.support-app-gate-actions { display: grid; gap: 8px; }
.support-app-gate-primary { color: #fff; background: var(--gate-accent); box-shadow: 0 8px 18px rgba(40, 71, 142, .18); }
.support-app-gate-open { color: var(--gate-accent); border: 1px solid var(--gate-accent) !important; background: #fff; }
.support-app-gate-share { color: #36506d; background: var(--gate-accent-soft); }
.support-app-gate-secondary { min-height: 40px !important; color: #718197; background: transparent; }
.support-app-gate-card button:focus-visible, .support-app-gate-card a:focus-visible { outline: 3px solid #b9c8ff; outline-offset: 2px; }
.support-app-gate-card small { display: block; min-height: 30px; margin-top: 9px; color: #8193a7; font-size: 10px; line-height: 1.5; }
@supports (padding: max(0px)) { .support-app-gate { padding-top: max(72px, calc(env(safe-area-inset-top) + 58px)); padding-bottom: max(18px, env(safe-area-inset-bottom)); } .support-app-gate-menu-tip { top: max(13px, env(safe-area-inset-top)); } }
@media (max-width: 380px) { .support-app-gate { padding-top: 66px; } .support-app-gate-menu-tip { top: 10px; right: 9px; min-height: 42px; padding-left: 12px; } .support-app-gate-card { width: calc(100% - 16px); padding: 19px 14px 14px; border-radius: 20px; } .support-app-gate-card p { font-size: 12px; } .support-app-gate-steps strong { font-size: 12px; } }
@media (max-height: 660px) { .support-app-gate { align-items: flex-start; } .support-app-gate-card { padding-top: 16px; padding-bottom: 12px; } .support-app-gate-mark { width: 42px; height: 42px; margin-bottom: 8px; } .support-app-gate-card p { margin-bottom: 9px; } .support-app-gate-steps { gap: 6px; margin-bottom: 9px; } .support-app-gate-steps li { min-height: 40px; padding-top: 6px; padding-bottom: 6px; } }
.support-page { background: radial-gradient(circle at 50% -10%, color-mix(in srgb, var(--support-color), transparent 82%), transparent 38%), #eef1f6; }
.support-window { grid-template-rows: 88px minmax(0, 1fr) auto auto auto; border: 1px solid rgba(60, 60, 67, .1); border-radius: 24px; background: rgba(255, 255, 255, .96); box-shadow: 0 25px 80px rgba(30, 35, 52, .2), 0 3px 10px rgba(30, 35, 52, .07); }
.support-window.has-announcement { grid-template-rows: 88px auto minmax(0, 1fr) auto auto auto; }
.support-window .support-announcement { max-height: 72px; overflow: hidden; }
.support-window .support-announcement-main span { -webkit-line-clamp: 2; }
.is-embed .support-window { border: 0; border-radius: 20px; }
.support-head { position: relative; gap: 12px; padding: 0 17px; overflow: hidden; background: linear-gradient(135deg, color-mix(in srgb, var(--support-color), white 14%), var(--support-color) 58%, color-mix(in srgb, var(--support-color), black 15%)); }
.support-head:before { content: ""; position: absolute; right: -42px; top: -70px; width: 160px; height: 160px; border-radius: 50%; background: rgba(255, 255, 255, .1); }
.support-head:after { content: ""; position: absolute; left: 30%; bottom: -55px; width: 130px; height: 90px; border-radius: 50%; background: rgba(255, 255, 255, .055); }
.support-avatar { position: relative; z-index: 1; width: 46px; height: 46px; flex: 0 0 auto; border: 1px solid rgba(255, 255, 255, .38); border-radius: 15px; background: rgba(255, 255, 255, .2); box-shadow: 0 8px 20px rgba(20, 24, 40, .13); font-size: 17px; }
.support-avatar img { display: block; width: 100%; height: 100%; border-radius: inherit; object-fit: cover; }
.support-head-copy { position: relative; z-index: 1; min-width: 0; display: grid; gap: 2px; }
.support-eyebrow { display: flex; align-items: center; gap: 5px; color: rgba(255, 255, 255, .7); font-size: 8px; font-weight: 650; letter-spacing: .7px; }
.support-eyebrow i { width: 6px; height: 6px; border: 1px solid rgba(255, 255, 255, .7); border-radius: 50%; background: #30d158; box-shadow: 0 0 0 3px rgba(48, 209, 88, .14); }
.support-head strong { font-size: 15px; letter-spacing: -.15px; }
.support-head small { font-size: 10px; opacity: .78; }
.support-head-actions { position: relative; z-index: 1; margin-left: auto; display: flex; align-items: center; gap: 7px; }
.support-safe { padding: 5px 7px; border: 1px solid rgba(255, 255, 255, .2); border-radius: 999px; color: rgba(255, 255, 255, .72); background: rgba(255, 255, 255, .1); font-size: 8px; white-space: nowrap; }
.support-icon { margin: 0; width: 44px; height: 44px; border-radius: 12px; font-size: 23px; transition: background .16s, transform .16s; }
.support-icon:hover { background: rgba(255, 255, 255, .22); transform: scale(1.04); }
.support-messages { gap: 14px; padding: 20px 17px; background: radial-gradient(circle at 95% 0, rgba(255, 255, 255, .9), transparent 34%), #f3f5f8; }
.support-loading { padding: 9px 13px; border-radius: 999px; color: #898c95; background: rgba(118, 118, 128, .08); font-size: 10px; }
.support-welcome { position: relative; max-width: 92%; padding: 11px 14px 11px 36px; border: 1px solid rgba(60, 60, 67, .07); border-radius: 14px; color: #656871; background: rgba(255, 255, 255, .82); box-shadow: 0 4px 16px rgba(35, 40, 56, .04); font-size: 11px; }
.support-welcome img{display:block;width:100%;max-width:240px;max-height:150px;margin:0 0 9px;border-radius:12px;object-fit:cover}.support-welcome span{display:block}
.support-welcome:before { content: "✦"; position: absolute; left: 13px; top: 10px; color: var(--support-color); font-size: 13px; }
.support-message { gap: 6px; max-width: 88%; }
.support-bubble { min-width: 0; max-width: 100%; padding: 10px 13px; overflow-wrap: anywhere; border: 1px solid rgba(60, 60, 67, .06); border-radius: 17px 17px 17px 5px; background: #fff; box-shadow: 0 3px 12px rgba(31, 37, 51, .055); font-size: 13px; line-height: 1.5; }
.support-bubble img { width: auto; max-width: 100%; height: auto; }
.visitor .support-bubble { border: 0; border-radius: 17px 17px 5px 17px; background: linear-gradient(145deg, color-mix(in srgb, var(--support-color), white 8%), var(--support-color)); box-shadow: 0 6px 16px color-mix(in srgb, var(--support-color), transparent 78%); }
.support-time { color: #a0a2a9; font-size: 8px; }
.support-bubble img:focus-visible { outline: 3px solid color-mix(in srgb, var(--support-color), white 48%); outline-offset: 3px; }
.support-image-viewer { position: absolute; z-index: 20; inset: 0; padding: 54px 18px 24px; display: grid; place-items: center; background: rgba(8, 12, 22, .82); opacity: 0; transition: opacity .16s ease; }
.support-image-viewer[hidden] { display: none; }
.support-image-viewer.is-open { opacity: 1; }
.support-image-viewer > button { position: absolute; z-index: 2; top: 14px; right: 14px; width: 44px; height: 44px; border: 1px solid rgba(255, 255, 255, .26); border-radius: 12px; color: #fff; background: rgba(255, 255, 255, .14); font: 400 27px/1 sans-serif; cursor: pointer; }
.support-image-viewer > div { width: 100%; height: 100%; min-height: 0; display: grid; place-items: center; grid-template-rows: minmax(0, 1fr) auto; gap: 10px; }
.support-image-viewer img { display: block; max-width: 100%; max-height: 100%; object-fit: contain; border-radius: 12px; box-shadow: 0 20px 55px rgba(0, 0, 0, .32); }
.support-image-viewer small { color: rgba(255, 255, 255, .72); font-size: 10px; }
.support-restriction { padding: 10px 13px; border-top: 1px solid rgba(180, 89, 36, .14); color: #8a4b20; background: #fff8ec; font-size: 11px; font-weight: 700; line-height: 1.45; text-align: center; }
.support-restriction[hidden] { display: none !important; }
.support-restriction[data-code="ACCOUNT_SUSPENDED"] { color: #8b2d2d; border-top-color: rgba(185, 55, 55, .16); background: #fff2f1; }
.support-eyebrow.is-risk { color: rgba(255, 232, 230, .9); }
.support-eyebrow.is-risk i { border-color: #fff; background: #ff453a; box-shadow: 0 0 0 3px rgba(255, 69, 58, .22); }
.support-safe.is-risk { color: #fff; border-color: rgba(255, 255, 255, .34); background: rgba(104, 11, 13, .28); }
.support-risk-notice { max-height: min(292px, 46vh); padding: 12px 13px 11px; overflow-x: hidden; overflow-y: auto; color: #642020; border-top: 1px solid rgba(185, 55, 55, .2); background: linear-gradient(180deg, #fff7f5, #fff1ef); text-align: left; scrollbar-width: thin; }
.support-risk-head { display: grid; grid-template-columns: 34px minmax(0, 1fr) auto; align-items: center; gap: 9px; }
.support-risk-mark { width: 34px; height: 34px; display: grid; place-items: center; border-radius: 11px; color: #fff; background: linear-gradient(145deg, #dc3d34, #aa1f22); box-shadow: 0 7px 15px rgba(171, 31, 34, .18); font-size: 18px; font-weight: 900; }
.support-risk-head > div { min-width: 0; display: grid; gap: 1px; }
.support-risk-head small { color: #a8524e; font-size: 8px; font-weight: 800; letter-spacing: .35px; }
.support-risk-head strong { color: #761f22; font-size: 14px; line-height: 1.25; }
.support-risk-head > b { padding: 5px 7px; border: 1px solid rgba(179, 40, 41, .14); border-radius: 999px; color: #a42125; background: rgba(255, 255, 255, .72); font-size: 8px; white-space: nowrap; }
.support-risk-notice > p { margin: 9px 0 8px; color: #7b3735; font-size: 11px; font-weight: 650; line-height: 1.58; }
.support-risk-notice ul { display: grid; gap: 4px; margin: 0; padding: 0; list-style: none; }
.support-risk-notice li { position: relative; min-height: 24px; padding: 5px 8px 5px 25px; border: 1px solid rgba(174, 48, 48, .09); border-radius: 8px; color: #733330; background: rgba(255, 255, 255, .66); font-size: 10px; font-weight: 700; line-height: 1.45; }
.support-risk-notice li:before { content: "\2713"; position: absolute; left: 8px; top: 5px; width: 12px; height: 12px; display: grid; place-items: center; border-radius: 50%; color: #fff; background: #bd3434; font-size: 7px; }
.support-risk-law { margin-top: 7px; padding: 7px 8px; border-left: 3px solid #bd3434; border-radius: 7px; color: #813431; background: rgba(255, 255, 255, .72); font-size: 9px; font-weight: 700; line-height: 1.48; }
.support-risk-notice footer { margin-top: 8px; padding-top: 7px; border-top: 1px dashed rgba(164, 46, 46, .16); color: #a14d49; font-size: 8px; font-weight: 750; line-height: 1.45; }
.support-has-risk-alert .support-window { grid-template-rows: 88px minmax(0, 1fr) auto; }
.support-has-risk-alert .support-window.has-announcement { grid-template-rows: 88px auto minmax(0, 1fr) auto; }
.support-has-risk-alert .support-head { background: linear-gradient(135deg, #cf4542, #a21f26 66%, #741921); }
.support-has-risk-alert .support-messages, .support-has-risk-alert .support-new-messages, .support-has-risk-alert .support-error, .support-has-risk-alert .support-rating { display: none !important; }
.support-has-risk-alert .support-risk-notice { min-height: 0; max-height: none; height: 100%; display: flex; flex-direction: column; justify-content: center; padding: 18px 17px; overflow-y: auto; border-top: 0; }
.support-has-risk-alert .support-send { color: #9e8585; background: #ded4d4; box-shadow: none; }
.support-is-restricted.support-has-risk-alert .support-composer { border-top-color: rgba(185, 55, 55, .12); background: #f5f3f3; }
.support-is-restricted.support-has-risk-alert .support-composer textarea { color: #9a7a7a; background: rgba(124, 72, 72, .07); }
.support-is-restricted .support-composer { background: #f7f7f8; }
.support-is-restricted .support-composer textarea { color: #858891; background: rgba(118, 118, 128, .08); }
.support-error { padding: 8px 12px; font-size: 10px; }
.support-rating{padding:12px 14px;border-top:1px solid rgba(60,60,67,.08);background:#fff;text-align:center}.support-rating strong{display:block;font-size:12px;margin-bottom:8px}.support-rating div{display:flex;justify-content:center;gap:8px}.support-rating button{min-height:44px;border:1px solid #dde2ea;border-radius:999px;background:#f7f8fa;padding:7px 13px;cursor:pointer}.support-rating button:hover{border-color:var(--support-color);color:var(--support-color)}.support-rating textarea{display:block;width:100%;min-height:48px;margin-top:9px;padding:8px 10px;border:1px solid #e3e7ee;border-radius:10px;resize:none;font:inherit}.support-rating small{display:block;color:#147c45;margin-top:8px}
.support-new-messages { bottom: 107px; padding: 7px 12px; background: rgba(32, 34, 41, .92); backdrop-filter: blur(14px); font-size: 10px; }
.support-composer {
    position: relative;
    display: grid;
    /* 工具、输入框、发送按钮各占一列，避免按钮覆盖输入框。 */
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: end;
    gap: 7px;
    padding: 10px 11px 8px;
    border-top: 1px solid rgba(60, 60, 67, .1);
    background: rgba(255, 255, 255, .96);
}
.support-compose-tools { position: relative; display: flex; gap: 4px; }
.support-tool-toggle { width: 44px; height: 44px; display: grid; place-items: center; border: 0; border-radius: 50%; color: #555b67; background: rgba(118, 118, 128, .1); font-size: 26px; line-height: 1; cursor: pointer; transition: .16s; }
.support-tool-toggle:hover, .support-tool-toggle.active { color: #fff; background: var(--support-color); transform: rotate(45deg); }
.support-tool-toggle:disabled { opacity: .45; cursor: not-allowed; transform: none; }
.support-voice-button { position: relative; width: 44px; height: 44px; flex: 0 0 44px; display: grid; place-items: center; border: 0; border-radius: 50%; color: #555b67; background: rgba(118, 118, 128, .1); cursor: pointer; transition: .16s; touch-action: manipulation; user-select: none; -webkit-user-select: none; -webkit-touch-callout: none; }
.support-voice-button svg { width: 21px; height: 21px; fill: currentColor; }
.support-voice-button:hover { color: #fff; background: var(--support-color); }
.support-voice-button:disabled { opacity: .45; cursor: not-allowed; }
.support-voice-button.is-recording { color: #fff; background: #ff453a; box-shadow: 0 0 0 5px rgba(255, 69, 58, .14); animation: supportVoicePulse 1.25s ease-in-out infinite; }
.support-voice-button.is-recording.is-canceling { background: #747982; box-shadow: 0 0 0 6px rgba(80, 84, 94, .13); animation: none; }
.support-voice-button.is-recording svg { display: none; }
.support-voice-time { display: none; font-size: 9px; font-weight: 800; font-variant-numeric: tabular-nums; }
.support-voice-button.is-recording .support-voice-time { display: block; }
.support-tool-toggle.is-record-cancel { color: #c92f27; background: #fff0ef; transform: none; font-size: 23px; }
@keyframes supportVoicePulse { 50% { box-shadow: 0 0 0 9px rgba(255, 69, 58, .04); } }
.support-tool-panel { position: absolute; z-index: 8; left: 0; bottom: calc(100% + 9px); width: 236px; padding: 8px; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; border: 1px solid rgba(60, 60, 67, .11); border-radius: 16px; background: rgba(255, 255, 255, .96); box-shadow: 0 14px 44px rgba(28, 33, 46, .18); backdrop-filter: blur(16px); }
.support-tool-panel[hidden] { display: none; }
.support-tool-panel button { min-width: 0; min-height: 72px; display: grid; justify-items: center; align-content: center; gap: 3px; border: 0; border-radius: 13px; color: #343944; background: rgba(118, 118, 128, .075); cursor: pointer; }
.support-tool-panel button:hover { color: var(--support-color); background: color-mix(in srgb, var(--support-color), transparent 91%); }
.support-tool-panel span { font-size: 22px; line-height: 1; }
.support-tool-panel b { font-size: 12px; }
.support-tool-panel small { color: #686d78; font-size: 11px; }
.support-upload { width: 32px; height: 38px; border-radius: 10px; color: #666a74; background: rgba(118, 118, 128, .08); font-size: 18px; transition: .16s; }
.support-upload:hover { color: var(--support-color); background: color-mix(in srgb, var(--support-color), transparent 90%); }
.support-composer textarea { width: 100%; min-width: 0; min-height: 44px; max-height: 96px; padding: 11px; box-sizing: border-box; border-radius: 12px; background: rgba(118, 118, 128, .075); font-size: 13px; }
.support-composer textarea:focus { background: #fff; box-shadow: 0 0 0 3px color-mix(in srgb, var(--support-color), transparent 87%), inset 0 0 0 1px color-mix(in srgb, var(--support-color), transparent 70%); }
.support-send { position: static; align-self: end; width: auto; min-width: 64px; height: 44px; padding: 0 14px; display: flex; align-items: center; justify-content: center; box-sizing: border-box; border-radius: 12px; background: linear-gradient(145deg, color-mix(in srgb, var(--support-color), white 7%), var(--support-color)); box-shadow: 0 6px 14px color-mix(in srgb, var(--support-color), transparent 78%); font-size: 13px; font-weight: 700; }

@media (max-width: 520px) {
    .support-window, .is-embed .support-window { grid-template-rows: 76px minmax(0, 1fr) auto auto auto; border-radius: 0; }
    .support-window.has-announcement, .is-embed .support-window.has-announcement { grid-template-rows: 76px auto minmax(0, 1fr) auto auto auto; }
    .support-has-risk-alert .support-window, .support-has-risk-alert.is-embed .support-window { grid-template-rows: 76px minmax(0, 1fr) auto; }
    .support-has-risk-alert .support-window.has-announcement, .support-has-risk-alert.is-embed .support-window.has-announcement { grid-template-rows: 76px auto minmax(0, 1fr) auto; }
    .support-head { min-height: 76px; padding: 0 12px; }
    .support-avatar { width: 40px; height: 40px; border-radius: 13px; }
    .support-safe { display: none; }
    .support-icon { width: 44px; height: 44px; }
    .support-messages { padding: 15px 12px; }
    .support-message { max-width: 91%; }
    .support-bubble { font-size: 12px; }
    .support-risk-notice { max-height: min(270px, 44dvh); padding: 10px 10px 9px; }
    .support-has-risk-alert .support-risk-notice { max-height: none; padding: 14px 12px; }
    .support-risk-head { grid-template-columns: 32px minmax(0, 1fr) auto; gap: 7px; }
    .support-risk-mark { width: 32px; height: 32px; border-radius: 10px; }
    .support-risk-head strong { font-size: 13px; }
    .support-risk-notice > p { margin: 8px 0 7px; font-size: 10px; }
    .support-risk-notice li { padding-left: 24px; font-size: 9px; }
    .support-risk-law { font-size: 8.5px; }
    .support-composer { grid-template-columns: auto minmax(0, 1fr) auto; padding: 8px; gap: 5px; }
    .support-compose-tools { gap: 2px; }
    .support-tool-toggle { width: 44px; height: 44px; font-size: 25px; }
    .support-voice-button { width: 44px; height: 44px; flex-basis: 44px; }
    .support-tool-panel { width: min(244px, calc(100vw - 18px)); bottom: calc(100% + 7px); grid-template-columns: repeat(2, 1fr); }
    .support-tool-panel button { min-height: 70px; }
    .support-upload { width: 44px; height:44px; }
    .support-send { position: static; min-width: 62px; width: auto; height:44px; padding: 0 10px; }
    .support-composer textarea { font-size: 16px; }
    .support-new-messages { bottom: 101px; }
    .support-image-viewer { padding: max(58px, env(safe-area-inset-top)) 10px max(18px, env(safe-area-inset-bottom)); }
    .support-image-viewer > button { top: max(10px, env(safe-area-inset-top)); right: 10px; width: 44px; height: 44px; }
}
@media (max-width: 360px) {
    .support-head-copy strong { max-width: 160px; }
    .support-composer textarea { padding-left: 8px; padding-right: 8px; font-size: 16px; }
}
@media (max-width: 520px) and (max-height: 520px) {
    .support-window, .is-embed .support-window { grid-template-rows: 58px minmax(0, 1fr) auto auto auto; }
    .support-window.has-announcement, .is-embed .support-window.has-announcement { grid-template-rows: 58px auto minmax(0, 1fr) auto auto auto; }
    .is-direct .support-window { grid-template-rows: calc(58px + env(safe-area-inset-top)) minmax(0, 1fr) auto auto auto; }
    .is-direct .support-window.has-announcement { grid-template-rows: calc(58px + env(safe-area-inset-top)) auto minmax(0, 1fr) auto auto auto; }
    .support-head { min-height: 58px; padding-left: 10px; padding-right: 10px; }
    .support-avatar { width: 34px; height: 34px; border-radius: 11px; }
    .support-head strong { font-size: 14px; }
    .support-head small { font-size: 9px; }
    .support-icon { width: 40px; height: 40px; }
    .support-messages { padding: 10px; gap: 10px; }
    .support-composer { padding-top: 6px; padding-bottom: 5px; }
    .support-new-messages { bottom: 88px; }
}
.support-loading-retry { display: grid; gap: 6px; max-width: 240px; margin: auto; padding: 12px 14px; border-radius: 12px; line-height: 1.5; }
.support-loading-retry p { margin: 0; color: #4d5a70; font-size: 13px; font-weight: 700; }
.support-loading-retry small { color: #8790a3; font-size: 12px; }
.support-loading-retry button { justify-self: center; border: 0; border-radius: 999px; padding: 7px 14px; color: #fff; background: var(--support-color,#635bff); font-size: 12px; font-weight: 700; }
.support-error.is-success { background: #ecfdf3; color: #16794a; border-top-color: #b8efd0; }
html[lang="en-US"] .support-page{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif}html[lang="en-US"] .support-head-copy strong{letter-spacing:-.15px}html[lang="en-US"] .support-head-copy small,html[lang="en-US"] .support-eyebrow{letter-spacing:0}html[lang="en-US"] .support-rating button{padding-left:12px;padding-right:12px}html[lang="en-US"] .support-app-gate-card{word-break:normal;overflow-wrap:anywhere}


/* css/chat-window-themes.css */
/* Optional visitor window themes. The default window intentionally remains in chat-window-v2.css. */
.support-message { max-width: 94%; }
.support-message-avatar {
    width: 32px;
    height: 32px;
    flex: 0 0 32px;
    overflow: hidden;
    display: grid;
    place-items: center;
    border: 2px solid #fff;
    border-radius: 50%;
    box-shadow: 0 4px 12px rgba(39, 62, 94, .12);
    font-size: 11px;
    font-weight: 850;
    line-height: 1;
}
.support-message-avatar img { width: 100%; height: 100%; display: block; object-fit: cover; }
.support-message-avatar-agent { color: #2371ca; background: #e9f3ff; }
.support-message-avatar-visitor { color: #7689a3; background: linear-gradient(145deg,#f4f7fb,#e8eef5); }
.support-message-avatar-visitor svg { width: 18px; height: 18px; overflow: visible; fill: currentColor; }
.support-welcome-row {
    align-self: flex-start;
    width: 100%;
    max-width: 94%;
    display: flex;
    align-items: flex-start;
    gap: 7px;
}
.support-welcome-row .support-welcome {
    align-self: auto;
    min-width: 0;
    max-width: calc(100% - 39px);
    margin: 0;
    padding-left: 14px;
}
.support-welcome-row .support-welcome:before { display: none; }

/* 客服回复与欢迎消息使用同一视觉节奏：头像左上、气泡右侧、时间在下方。 */
.support-message.agent {
    display: grid;
    grid-template-columns: 32px minmax(0, 1fr);
    grid-template-areas:
        "avatar bubble"
        ". time";
    align-items: start;
    column-gap: 7px;
    row-gap: 3px;
}
.support-message.agent .support-message-avatar { grid-area: avatar; }
.support-message.agent .support-bubble { grid-area: bubble; min-width: 0; }
.support-message.agent .support-time {
    grid-area: time;
    justify-self: start;
    margin: 0 2px;
}

.support-page.window-style-slim-blue,
.support-page.window-style-clean-white,
.support-page.window-style-soft-violet {
    --window-ink: #15243a;
    --window-muted: #8b9bb2;
    background: #f5f8fc;
}

.window-style-slim-blue .support-window,
.window-style-clean-white .support-window,
.window-style-soft-violet .support-window {
    border-color: rgba(69, 103, 151, .12);
    border-radius: 27px;
    background: #fff;
    box-shadow: 0 24px 70px rgba(35, 63, 105, .18), 0 2px 10px rgba(35, 63, 105, .05);
}

.window-style-slim-blue .support-head,
.window-style-clean-white .support-head,
.window-style-soft-violet .support-head {
    color: var(--window-ink);
}

.window-style-slim-blue .support-avatar,
.window-style-clean-white .support-avatar,
.window-style-soft-violet .support-avatar {
    width: 46px;
    height: 46px;
    border: 3px solid rgba(255, 255, 255, .9);
    border-radius: 50%;
    color: #2463ba;
    background-color: #e8f2ff;
    box-shadow: 0 6px 18px rgba(42, 98, 171, .16);
}

.window-style-slim-blue .support-head-copy,
.window-style-clean-white .support-head-copy,
.window-style-soft-violet .support-head-copy {
    gap: 3px;
}

.window-style-slim-blue .support-eyebrow,
.window-style-clean-white .support-eyebrow,
.window-style-soft-violet .support-eyebrow {
    display: none;
}

.window-style-slim-blue .support-head strong,
.window-style-clean-white .support-head strong,
.window-style-soft-violet .support-head strong {
    color: var(--window-ink);
    font-size: 16px;
    font-weight: 820;
    letter-spacing: -.2px;
}

.window-style-slim-blue .support-head small,
.window-style-clean-white .support-head small,
.window-style-soft-violet .support-head small {
    position: relative;
    padding-left: 13px;
    color: #44566f;
    font-size: 10px;
    font-weight: 650;
    opacity: 1;
}

.window-style-slim-blue .support-head small:before,
.window-style-clean-white .support-head small:before,
.window-style-soft-violet .support-head small:before {
    content: "";
    position: absolute;
    left: 0;
    top: 50%;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #20ca6a;
    box-shadow: 0 0 0 3px rgba(32, 202, 106, .12);
    transform: translateY(-50%);
}

.window-style-slim-blue .support-safe,
.window-style-clean-white .support-safe,
.window-style-soft-violet .support-safe {
    display: none;
}

.window-style-slim-blue .support-icon,
.window-style-clean-white .support-icon,
.window-style-soft-violet .support-icon {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    color: #172238;
    background: rgba(255, 255, 255, .7);
    box-shadow: 0 4px 14px rgba(41, 62, 97, .08);
}

.window-style-slim-blue .support-icon:hover,
.window-style-clean-white .support-icon:hover,
.window-style-soft-violet .support-icon:hover {
    color: #0e6ee6;
    background: #fff;
}

.window-style-slim-blue .support-messages,
.window-style-clean-white .support-messages,
.window-style-soft-violet .support-messages {
    padding: 22px 17px;
    gap: 14px;
    background: radial-gradient(circle at 88% 4%, rgba(211, 229, 255, .35), transparent 34%), #fbfcff;
}

.window-style-slim-blue .support-loading,
.window-style-clean-white .support-loading,
.window-style-soft-violet .support-loading {
    display: inline-flex;
    align-items: center;
    gap: 9px;
    margin: 0 auto auto;
    padding: 10px 15px;
    border: 1px solid rgba(73, 105, 155, .07);
    border-radius: 999px;
    color: #687b97;
    background: rgba(255, 255, 255, .94);
    box-shadow: 0 9px 24px rgba(43, 70, 110, .08);
    font-size: 11px;
}

.window-style-slim-blue .support-loading:before,
.window-style-clean-white .support-loading:before,
.window-style-soft-violet .support-loading:before {
    content: "";
    width: 16px;
    height: 16px;
    border: 2px solid #dbe7ff;
    border-top-color: #5f7dff;
    border-radius: 50%;
    animation: supportWindowThemeSpin .8s linear infinite;
}

@keyframes supportWindowThemeSpin { to { transform: rotate(360deg); } }

.window-style-slim-blue .support-welcome-row .support-welcome,
.window-style-clean-white .support-welcome-row .support-welcome,
.window-style-soft-violet .support-welcome-row .support-welcome {
    align-self: flex-start;
    max-width: calc(100% - 39px);
    margin: 4px 0 0;
    padding: 12px 14px;
    overflow: visible;
    border: 1px solid rgba(73, 105, 155, .07);
    border-radius: 18px 18px 18px 6px;
    color: #1b2638;
    background: #fff;
    box-shadow: 0 7px 22px rgba(42, 64, 97, .07);
    font-size: 12px;
    line-height: 1.6;
}

.window-style-slim-blue .support-welcome-row .support-welcome:before,
.window-style-clean-white .support-welcome-row .support-welcome:before,
.window-style-soft-violet .support-welcome-row .support-welcome:before {
    content: none;
    display: none;
}

.window-style-slim-blue .support-bubble,
.window-style-clean-white .support-bubble,
.window-style-soft-violet .support-bubble {
    border-color: rgba(61, 91, 137, .07);
    box-shadow: 0 5px 17px rgba(42, 63, 95, .055);
}

.window-style-slim-blue .support-composer,
.window-style-clean-white .support-composer,
.window-style-soft-violet .support-composer {
    /* 发送按钮是三列网格中的独立列，不再用右侧魔法内边距给绝对定位让位。 */
    padding: 9px;
    border-top-color: rgba(66, 97, 143, .08);
    background: rgba(255, 255, 255, .98);
}

.window-style-slim-blue .support-tool-toggle,
.window-style-clean-white .support-tool-toggle,
.window-style-soft-violet .support-tool-toggle {
    color: #5e75fa;
    background: #f2f5ff;
}

.window-style-slim-blue .support-composer textarea,
.window-style-clean-white .support-composer textarea,
.window-style-soft-violet .support-composer textarea {
    min-height: 44px;
    padding: 11px 14px;
    border: 1px solid #e2e9f4;
    border-radius: 999px;
    color: #20304a;
    background: #f8faff;
}

.window-style-slim-blue .support-send,
.window-style-clean-white .support-send,
.window-style-soft-violet .support-send {
    position: static;
    align-self: end;
    width: 64px;
    min-width: 64px;
    height: 44px;
    padding: 0;
    border-radius: 999px;
    background: linear-gradient(145deg, #7591ff, #5d72f5);
    box-shadow: 0 7px 16px rgba(87, 110, 238, .24);
}

.window-style-slim-blue .support-send span,
.window-style-clean-white .support-send span,
.window-style-soft-violet .support-send span {
    display: inline;
}

.window-style-slim-blue .support-send i,
.window-style-clean-white .support-send i,
.window-style-soft-violet .support-send i {
    display: none;
}

/* 方案一：薄渐变头部。 */
.window-style-slim-blue .support-window { grid-template-rows: 78px minmax(0, 1fr) auto auto auto; }
.window-style-slim-blue .support-window.has-announcement { grid-template-rows: 78px auto minmax(0, 1fr) auto auto auto; }
.window-style-slim-blue .support-head {
    padding: 8px 17px 0;
    overflow: visible;
    background: linear-gradient(135deg, #dce9ff 0%, #eaf3ff 58%, #f8fbff 100%);
}
.window-style-slim-blue .support-head:before {
    right: -15px;
    top: -52px;
    width: 160px;
    height: 110px;
    background: rgba(255, 255, 255, .35);
}
.window-style-slim-blue .support-head:after { display: none; }

/* 方案二：极简白信息栏。 */
.window-style-clean-white .support-window { grid-template-rows: 72px minmax(0, 1fr) auto auto auto; }
.window-style-clean-white .support-window.has-announcement { grid-template-rows: 72px auto minmax(0, 1fr) auto auto auto; }
.window-style-clean-white .support-head {
    padding: 0 17px;
    overflow: visible;
    border-bottom: 1px solid #edf1f6;
    background: rgba(255, 255, 255, .98);
}
.window-style-clean-white .support-head:before,
.window-style-clean-white .support-head:after { display: none; }
.window-style-clean-white .support-icon { background: #fff; box-shadow: none; }
.window-style-clean-white .support-messages { background: linear-gradient(180deg, #fafcff, #fff 42%); }
.window-style-clean-white .support-tool-toggle { color: #172238; background: #f4f5f7; }
.window-style-clean-white .support-send { background: linear-gradient(145deg, #58a7ff, #387df5); box-shadow: 0 7px 16px rgba(48, 126, 235, .24); }

/* 方案三：柔光蓝紫品牌头部。 */
.window-style-soft-violet .support-window { grid-template-rows: 84px minmax(0, 1fr) auto auto auto; }
.window-style-soft-violet .support-window.has-announcement { grid-template-rows: 84px auto minmax(0, 1fr) auto auto auto; }
.window-style-soft-violet .support-head {
    padding: 7px 17px 0;
    overflow: hidden;
    background: radial-gradient(circle at 20% 10%, rgba(255, 255, 255, .62), transparent 24%), linear-gradient(135deg, #c5d6ff 0%, #cfd5ff 48%, #ece9ff 100%);
}
.window-style-soft-violet .support-head:before {
    right: -36px;
    top: -62px;
    width: 210px;
    height: 145px;
    background: linear-gradient(135deg, rgba(255, 255, 255, .06), rgba(255, 255, 255, .42));
    transform: rotate(-12deg);
}
.window-style-soft-violet .support-head:after {
    left: 36%;
    bottom: -56px;
    width: 190px;
    height: 100px;
    background: rgba(255, 255, 255, .18);
}
.window-style-soft-violet .support-messages { background: radial-gradient(circle at 76% 6%, rgba(211, 210, 255, .28), transparent 34%), #fbfcff; }

@media (max-width: 520px) {
    html { -webkit-text-size-adjust: 100%; text-size-adjust: 100%; }
    .support-composer textarea,
    .support-rating textarea { font-size: 16px !important; }
    .window-style-slim-blue .support-window,
    .window-style-clean-white .support-window,
    .window-style-soft-violet .support-window,
    .window-style-slim-blue.is-embed .support-window,
    .window-style-clean-white.is-embed .support-window,
    .window-style-soft-violet.is-embed .support-window {
        border-radius: 0;
    }
    .window-style-slim-blue .support-window { grid-template-rows: 76px minmax(0, 1fr) auto auto auto; }
    .window-style-clean-white .support-window { grid-template-rows: 68px minmax(0, 1fr) auto auto auto; }
    .window-style-soft-violet .support-window { grid-template-rows: 78px minmax(0, 1fr) auto auto auto; }
    .window-style-slim-blue .support-window.has-announcement { grid-template-rows: 76px auto minmax(0, 1fr) auto auto auto; }
    .window-style-clean-white .support-window.has-announcement { grid-template-rows: 68px auto minmax(0, 1fr) auto auto auto; }
    .window-style-soft-violet .support-window.has-announcement { grid-template-rows: 78px auto minmax(0, 1fr) auto auto auto; }
    .window-style-slim-blue .support-head,
    .window-style-clean-white .support-head,
    .window-style-soft-violet .support-head { min-height: 0; padding-left: 13px; padding-right: 12px; }
    .window-style-slim-blue .support-avatar,
    .window-style-clean-white .support-avatar,
    .window-style-soft-violet .support-avatar { width: 42px; height: 42px; }
    .window-style-slim-blue .support-head strong,
    .window-style-clean-white .support-head strong,
    .window-style-soft-violet .support-head strong { font-size: 15px; }
    .window-style-slim-blue .support-icon,
    .window-style-clean-white .support-icon,
    .window-style-soft-violet .support-icon { width: 42px; height: 42px; }
    .window-style-slim-blue .support-messages,
    .window-style-clean-white .support-messages,
    .window-style-soft-violet .support-messages { padding: 17px 12px; }
    .window-style-slim-blue .support-composer,
    .window-style-clean-white .support-composer,
    .window-style-soft-violet .support-composer { padding: 7px; }
    .window-style-slim-blue .support-tool-toggle,
    .window-style-clean-white .support-tool-toggle,
    .window-style-soft-violet .support-tool-toggle { width: 42px; min-width: 42px; height: 42px; }
    .window-style-slim-blue .support-send,
    .window-style-clean-white .support-send,
    .window-style-soft-violet .support-send { width: 64px; min-width: 64px; height: 42px; }
    .window-style-slim-blue .support-send,
    .window-style-clean-white .support-send,
    .window-style-soft-violet .support-send { position: static; }
    .window-style-slim-blue .support-composer textarea,
    .window-style-clean-white .support-composer textarea,
    .window-style-soft-violet .support-composer textarea { min-height: 42px; }
    .window-style-slim-blue .support-new-messages,
    .window-style-clean-white .support-new-messages,
    .window-style-soft-violet .support-new-messages { bottom: 72px; }
}

@media (prefers-reduced-motion: reduce) {
    .window-style-slim-blue .support-loading:before,
    .window-style-clean-white .support-loading:before,
    .window-style-soft-violet .support-loading:before { animation: none; }
}

body.support-panel-dragging,
body.support-panel-dragging * {
    cursor: grabbing !important;
    -webkit-user-select: none !important;
    user-select: none !important;
}

/* Keep message content separate from its timestamp and actions, even for one character. */
.support-page .support-message:not(.is-recalled) {
    width: fit-content;
    max-width: 94%;
    align-items: start;
    column-gap: 8px;
    row-gap: 4px;
}
.support-page .support-message.visitor:not(.is-recalled) {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto 32px;
    grid-template-areas:
        "bubble bubble avatar"
        "time action .";
}
.support-page .support-message.visitor:not(.is-recalled) .support-bubble {
    grid-area: bubble;
    justify-self: end;
    width: fit-content;
    background: var(--support-color, #635bff);
    box-shadow: 0 1px 3px rgba(31, 37, 51, .06);
}
.support-page .support-message.visitor:not(.is-recalled) .support-message-avatar {
    grid-area: avatar;
    margin: 0;
}
.support-page .support-message:not(.is-recalled) .support-time {
    grid-area: time;
    align-self: center;
    margin: 0;
    color: #8a94a3;
    font-size: 11px;
    line-height: 1.4;
    letter-spacing: 0;
    white-space: normal;
    overflow-wrap: anywhere;
}
.support-page .support-message.visitor:not(.is-recalled) .support-time {
    justify-self: end;
    text-align: right;
}
.support-page .support-message:not(.is-recalled) .support-message-recall {
    grid-area: action;
    align-self: center;
    margin: 0;
    padding: 0 2px;
    font-size: 11px;
    line-height: 1.4;
    white-space: nowrap;
}
.support-page .support-message.agent:not(.is-recalled):has(.support-message-recall) {
    grid-template-columns: 32px minmax(0, 1fr) auto;
    grid-template-areas:
        "avatar bubble bubble"
        ". time action";
}
.support-page .support-welcome-row .support-welcome,
.support-page .support-message:not(.is-recalled) .support-bubble {
    position: relative;
    overflow: visible;
    min-width: 0;
    padding: 9px 12px;
    border-radius: 8px;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
    font-size: 12px;
    font-weight: 400;
    font-style: normal;
    line-height: 1.5;
    letter-spacing: 0;
}
.support-page .support-welcome-row .support-welcome,
.support-page .support-message.agent:not(.is-recalled) .support-bubble {
    background: #fff;
    color: #203047;
    box-shadow: 0 1px 3px rgba(31, 37, 51, .045);
}
.support-page .support-welcome-row .support-welcome::before,
.support-page .support-message:not(.is-recalled) .support-bubble::before {
    content: "";
    position: absolute;
    display: block;
    top: 11px;
    left: -5px;
    width: 6px;
    height: 10px;
    border: 0;
    background: #fff;
    clip-path: polygon(100% 0, 0 50%, 100% 100%);
    transform: none;
    pointer-events: none;
}
.support-page .support-message.visitor:not(.is-recalled) .support-bubble::before {
    left: auto;
    right: -5px;
    background: var(--support-color, #635bff);
    clip-path: polygon(0 0, 100% 50%, 0 100%);
}


/* css/chat-window-guess.css */
/*
 * 常见问题：旧聊天窗口的轻量横向问题栏。
 * 始终位于输入框上方，只显示左右箭头和可点击问题。
 */
.support-guess{
  flex:0 0 auto;
  min-width:0;
  margin:0;
  padding:8px 10px 5px;
  display:grid;
  grid-template-columns:minmax(0,1fr) 28px;
  /* The second row collapses when its scroll control is hidden. */
  grid-template-rows:34px auto;
  align-items:center;
  column-gap:6px;
  row-gap:1px;
  box-sizing:border-box;
  border:0;
  border-top:1px solid rgba(60,60,67,.1);
  background:rgba(255,255,255,.96);
  color:#1f2937;
  color-scheme:light;
}
.support-guess.has-previous{grid-template-columns:28px minmax(0,1fr) 28px}

.support-guess-list{
  grid-column:1;
  grid-row:1;
  min-width:0;
  margin:0;
  padding:0 2px 2px;
  display:flex;
  flex-direction:row;
  align-items:center;
  gap:6px;
  overflow-x:auto;
  overflow-y:hidden;
  overscroll-behavior-inline:contain;
  scroll-snap-type:x proximity;
  scrollbar-width:none;
  -webkit-overflow-scrolling:touch;
  touch-action:pan-x;
}
.support-guess.has-previous .support-guess-list{grid-column:2}
.support-guess-list::-webkit-scrollbar{display:none}
.support-guess-list:focus-visible{outline:2px solid color-mix(in srgb,var(--support-color,#635bff),transparent 38%);outline-offset:2px}
.support-guess-list.is-dragging{cursor:grabbing;scroll-snap-type:none;user-select:none}
.support-guess-arrow{
  grid-row:1;
  width:28px;
  height:30px;
  padding:0;
  border:1px solid rgba(148,163,184,.24);
  border-radius:8px;
  background:#fff;
  color:#516076;
  font:800 17px/1 -apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC",sans-serif;
  cursor:pointer;
  touch-action:manipulation;
}
.support-guess-arrow--previous{grid-column:1}
.support-guess-arrow--next{grid-column:2}
.support-guess.has-previous .support-guess-arrow--next{grid-column:3}
.support-guess-arrow:hover:not(:disabled){border-color:color-mix(in srgb,var(--support-color,#635bff),transparent 55%);color:var(--support-color,#635bff);background:color-mix(in srgb,var(--support-color,#635bff),white 96%)}
.support-guess-arrow:disabled{opacity:.34;cursor:default}
.support-guess-arrow[hidden]{display:none}
.support-guess-scroll{
  grid-column:1 / -1;
  grid-row:2;
  width:100%;
  height:14px;
  margin:-1px 0 0;
  padding:0;
  border:0;
  appearance:none;
  -webkit-appearance:none;
  background:transparent;
  cursor:ew-resize;
  touch-action:pan-x;
}
.support-guess-scroll[hidden]{display:none}
.support-guess-scroll::-webkit-slider-runnable-track{height:3px;border-radius:999px;background:rgba(148,163,184,.24)}
.support-guess-scroll::-webkit-slider-thumb{width:22px;height:7px;margin-top:-2px;border:0;border-radius:999px;-webkit-appearance:none;background:color-mix(in srgb,var(--support-color,#635bff),white 18%);box-shadow:0 1px 3px rgba(15,23,42,.18)}
.support-guess-scroll::-moz-range-track{height:3px;border:0;border-radius:999px;background:rgba(148,163,184,.24)}
.support-guess-scroll::-moz-range-progress{height:3px;border-radius:999px;background:color-mix(in srgb,var(--support-color,#635bff),white 18%)}
.support-guess-scroll::-moz-range-thumb{width:22px;height:7px;border:0;border-radius:999px;background:color-mix(in srgb,var(--support-color,#635bff),white 18%);box-shadow:0 1px 3px rgba(15,23,42,.18)}
.support-guess-item{
  flex:0 0 auto;
  max-width:min(230px,62vw);
  min-height:34px;
  padding:0 11px;
  overflow:hidden;
  border:1px solid rgba(148,163,184,.24);
  border-radius:9px;
  background:#fff;
  color:#334155;
  font:600 11px/1.3 -apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC",sans-serif;
  text-align:left;
  text-overflow:ellipsis;
  white-space:nowrap;
  scroll-snap-align:start;
  cursor:pointer;
  transition:border-color .15s ease,color .15s ease,background-color .15s ease;
}
.support-guess-item:hover{
  border-color:color-mix(in srgb,var(--support-color,#635bff),transparent 58%);
  color:var(--support-color,#635bff);
  background:color-mix(in srgb,var(--support-color,#635bff),white 97%);
}
.support-guess-item:active{background:color-mix(in srgb,var(--support-color,#635bff),white 91%)}
.support-guess-item:focus-visible{outline:2px solid color-mix(in srgb,var(--support-color,#635bff),transparent 38%);outline-offset:1px}

@media(max-width:420px){
  .support-guess{padding:7px 8px 5px;grid-template-columns:minmax(0,1fr) 26px;column-gap:5px}
  .support-guess.has-previous{grid-template-columns:26px minmax(0,1fr) 26px}
  .support-guess-arrow{width:26px;height:29px;font-size:16px}
  .support-guess-item{min-height:32px;max-width:68vw;padding:0 10px;font-size:10.5px}
  .support-guess-scroll{height:18px}
}
@media(max-width:520px) and (max-height:520px){
  .support-guess{padding:4px 8px;gap:4px}
  .support-guess-list{max-height:34px}
}
@media(prefers-reduced-motion:reduce){.support-guess-item{transition:none}}


/* css/chat-window-announcement.css */
/* 平台公告横幅：固定在聊天记录顶部，不参与消息滚动 */
.support-announcement {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    flex: 0 0 auto;
    padding: 9px 10px 9px 12px;
    margin: 0;
    background: color-mix(in srgb, var(--support-color, #635bff) 8%, #fff);
    border-bottom: 1px solid color-mix(in srgb, var(--support-color, #635bff) 18%, #fff);
    font-size: 12.5px;
    line-height: 1.55;
    color: #2b3145;
}

.support-announcement.is-warning {
    background: #fff6e8;
    border-bottom-color: #f2d09a;
    color: #7a4a08;
}

.support-announcement-main {
    display: block;
    padding: 0;
    border: 0;
    background: transparent;
    color: inherit;
    font: inherit;
    text-align: left;
    cursor: pointer;
    min-width: 0;
    flex: 1 1 auto;
}

.support-announcement-main strong {
    display: block;
    overflow: hidden;
    white-space: nowrap;
    text-overflow: ellipsis;
    font-size: 13px;
    font-weight: 600;
}

.support-announcement-main span {
    /* 正文可能较长，限高三行，避免公告把聊天区挤没 */
    display: -webkit-box;
    -webkit-line-clamp: 1;
    -webkit-box-orient: vertical;
    overflow: hidden;
    word-break: break-word;
}

.support-window .support-announcement { height: 62px; max-height: 62px; box-sizing: border-box; align-self: start; }
.support-window.has-announcement .support-announcement-main span { -webkit-line-clamp: 1; }
.support-announcement-details { padding: 0; border: 0; background: transparent; color: inherit; font: inherit; cursor: pointer; flex: 0 0 auto; align-self: center; text-decoration: underline; }
.support-announcement-dialog { box-sizing: border-box; width: min(480px, calc(100% - 24px)); max-height: min(640px, 80dvh); padding: 20px; border: 1px solid #d9dee7; border-radius: 8px; color: #252a36; background: #fff; overflow: auto; }
.support-announcement-dialog::backdrop { background: rgba(0, 0, 0, .35); }
.support-announcement-dialog h2 { margin: 0 0 16px; font-size: 18px; line-height: 1.5; overflow-wrap: anywhere; }
.support-announcement-dialog p { white-space: pre-wrap; overflow-wrap: anywhere; font-size: 14px; line-height: 1.7; }
.support-announcement-dialog a { display: block; margin: 16px 0; color: #315dba; overflow-wrap: anywhere; }
.support-announcement-dialog > button { padding: 8px 16px; border: 1px solid #ccd3df; border-radius: 6px; background: #fff; color: #252a36; cursor: pointer; }

.support-announcement-main a {
    color: var(--support-color, #635bff);
    text-decoration: underline;
    white-space: nowrap;
}

.support-announcement.is-warning .support-announcement-main a {
    color: #a35a06;
}

.support-announcement-close {
    flex: 0 0 auto;
    width: 20px;
    height: 20px;
    padding: 0;
    border: 0;
    border-radius: 6px;
    background: transparent;
    color: inherit;
    opacity: .55;
    font-size: 16px;
    line-height: 18px;
    cursor: pointer;
}

.support-announcement-close:hover,
.support-announcement-close:focus-visible {
    opacity: 1;
    background: rgba(0, 0, 0, .06);
}

@media (max-width: 520px) {
    .support-announcement {
        padding: 8px 8px 8px 10px;
        font-size: 12px;
    }
    .support-announcement-main strong {
        font-size: 12.5px;
    }
}


/* css/chat-window-recall.css */
.support-page .support-message.is-recalled,
.support-page .support-message.agent.is-recalled,
.support-page .support-message.visitor.is-recalled {
    align-self: center;
    display: flex;
    max-width: 100%;
    flex-direction: row;
    align-items: center;
    gap: 8px;
}
.support-page .support-message.is-recalled .support-bubble {
    padding: 5px 11px;
    border: 0;
    border-radius: 999px;
    color: #8790a1;
    background: rgba(120, 130, 150, .12);
    box-shadow: none;
    font-size: 11px;
    line-height: 1.35;
}
.support-page .support-message.is-recalled .support-time {
    grid-area: auto;
    margin: 0;
    color: #a2a9b5;
    font-size: 9px;
}


/* css/chat-realtime-v16.css */
.support-message.is-pending,.aw-msg.is-pending{opacity:.82}
/* 所有工作台尺寸与悬浮窗口共用对比度规则，文字链接和图片说明一致。 */
.agent-workbench .aw-bubble a.kb-link,
.agent-workbench .aw-bubble a:not(.aw-file):not(.aw-video-download){color:#1264bc;text-decoration:underline;text-decoration-thickness:1px;text-underline-offset:3px;overflow-wrap:anywhere;word-break:break-word}
.agent-workbench .aw-msg.agent .aw-bubble a.kb-link,
.agent-workbench .aw-msg.agent .aw-bubble a:not(.aw-file):not(.aw-video-download){color:#fff!important;text-decoration-color:rgba(255,255,255,.85)}
.agent-workbench .aw-bubble a:focus-visible{outline:2px solid currentColor;outline-offset:3px;border-radius:2px}
.support-message.visitor .support-bubble a.kb-link{color:inherit!important;text-decoration:underline;text-underline-offset:3px}
.support-message.is-pending .support-time,.aw-msg.is-pending time{color:#6f8198}
.support-message.is-pending .support-time::after,.aw-msg.is-pending time::after{content:" · " attr(data-upload-status)}
.support-message.is-failed,.aw-msg.is-failed{opacity:1}
.support-message.is-failed .support-time,.aw-msg.is-failed time{color:#c33b43}
.support-message.is-failed .support-time::after,.aw-msg.is-failed time::after{content:" · 发送失败"}
.support-bubble img.is-loading,.aw-bubble img.is-loading{min-width:112px;min-height:84px;background:linear-gradient(100deg,rgba(209,224,243,.55) 20%,rgba(246,250,255,.95) 42%,rgba(209,224,243,.55) 64%);background-size:220% 100%;animation:chat-image-loading 1.25s linear infinite}
.support-bubble img.is-load-error,.aw-bubble img.is-load-error{min-width:112px;min-height:84px;background:#f2f5f9}
.support-image-frame,.aw-image-frame{position:relative;display:block;min-width:112px;min-height:84px;overflow:hidden;border-radius:inherit}
.support-image-frame>img,.aw-image-frame>img{display:block;max-width:100%}
.support-image-status,.aw-image-status{position:absolute;inset:0;z-index:1;display:flex;align-items:center;justify-content:center;width:100%;min-width:112px;min-height:84px;padding:14px;border:0;border-radius:10px;color:#64748b;background:#f2f5f9;font:inherit;font-size:13px;font-weight:600;line-height:1.4;text-align:center}
.support-image-status.is-loading,.aw-image-status.is-loading{background:linear-gradient(100deg,rgba(209,224,243,.92) 20%,rgba(246,250,255,.98) 42%,rgba(209,224,243,.92) 64%);background-size:220% 100%;animation:chat-image-loading 1.25s linear infinite;cursor:wait}
.support-image-status.is-error,.aw-image-status.is-error{color:#b4232f;background:#fff1f2;cursor:pointer}
.support-image-status[hidden],.aw-image-status[hidden]{display:none!important}
.support-upload-progress{display:grid;gap:5px;min-width:150px;margin-top:8px}
.support-upload-progress>span{display:block;height:4px;overflow:hidden;border-radius:999px;background:rgba(255,255,255,.3)}
.support-upload-progress>span>i{display:block;width:var(--support-upload-progress,12%);height:100%;border-radius:inherit;background:currentColor;transition:width .18s ease}
.support-upload-progress>small{font-size:11px;font-weight:700;line-height:1.35;color:inherit;opacity:.86}
.support-upload-progress.is-indeterminate>span>i{width:36%;animation:support-upload-indeterminate 1.1s ease-in-out infinite}
.support-message.agent .support-upload-progress>span{background:rgba(31,91,158,.15)}
@keyframes support-upload-indeterminate{0%{transform:translateX(-110%)}100%{transform:translateX(300%)}}
.support-message-recall{border:0;background:transparent;color:#71839b;font:inherit;cursor:pointer;padding:2px 4px}
.support-message.visitor:hover .support-message-recall,.support-message-recall:focus-visible{color:#1677e8}
@keyframes chat-image-loading{to{background-position:-220% 0}}
@media(max-width:700px){.support-message-recall{font-size:11px}.support-message.is-pending .support-time::after,.aw-msg.is-pending time::after{content:" · " attr(data-upload-status)}}


/* css/composer-media-menu.css */
/* Unified media picker for the agent workbench and visitor chat window. */
.agent-page .aw-tool-panel {
    width: min(330px, calc(100vw - 24px));
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 8px;
    padding: 10px;
}
.support-tool-panel {
    width: min(236px, calc(100vw - 24px));
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
    padding: 10px;
}
.agent-page .aw-tool-panel button,
.support-tool-panel button {
    min-height: 88px;
    padding: 9px 5px;
    border: 1px solid rgba(80, 114, 150, .09);
    border-radius: 14px;
    background: linear-gradient(155deg, rgba(255, 255, 255, .98), rgba(232, 242, 253, .82));
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, .9), 0 7px 18px rgba(35, 78, 121, .07);
}
.agent-page .aw-tool-panel button:hover,
.support-tool-panel button:hover {
    transform: translateY(-1px);
    border-color: color-mix(in srgb, var(--support-color, #1682f3), transparent 72%);
    background: #fff;
}
.agent-page .aw-tool-panel .composer-media-icon,
.support-tool-panel .composer-media-icon {
    width: 34px;
    height: 34px;
    display: grid;
    place-items: center;
    border-radius: 11px;
    color: #187be5;
    background: linear-gradient(145deg, #e9f5ff, #d9ecff);
    box-shadow: inset 0 1px 0 #fff;
}
.agent-page .aw-tool-panel .composer-media-icon svg,
.support-tool-panel .composer-media-icon svg {
    width: 20px;
    height: 20px;
    fill: none;
    stroke: currentColor;
    stroke-width: 1.8;
    stroke-linecap: round;
    stroke-linejoin: round;
}
.agent-page .aw-tool-panel [data-aw-tool="video"] .composer-media-icon svg path,
.support-tool-panel [data-support-tool="video"] .composer-media-icon svg path {
    fill: currentColor;
    stroke: none;
}
.agent-page .aw-tool-panel [data-aw-tool="file"] .composer-media-icon,
.support-tool-panel [data-support-tool="file"] .composer-media-icon {
    color: #8556d9;
    background: linear-gradient(145deg, #f3edff, #e7dcff);
}
.agent-page .aw-tool-panel b,
.support-tool-panel b {
    color: #243b55;
    font-size: 12px;
    font-weight: 800;
}
.agent-page .aw-tool-panel small,
.support-tool-panel small {
    font-size: 9px;
    line-height: 1.25;
}
.agent-page .aw-tool-panel > .aw-material-hint,
.support-tool-panel > .support-material-hint {
    grid-column: 1 / -1;
    padding: 1px 4px 0;
    color: #76879a;
    text-align: left;
}
@media (max-width: 380px) {
    .agent-page .aw-tool-panel,
    .support-tool-panel { width: calc(100vw - 16px); gap: 5px; padding: 7px; }
    .agent-page .aw-tool-panel button,
    .support-tool-panel button { min-height: 80px; padding-inline: 2px; }
}

@media (min-width: 701px) {
    .agent-page .aw-composer { position: relative; }
    .agent-page .aw-image-draft-strip[hidden] { display: none !important; }
    .agent-page .aw-image-draft-strip {
        display: flex;
        gap: 8px;
        margin: 0 0 7px;
        padding: 7px 2px 2px;
        overflow-x: auto;
        scrollbar-width: thin;
    }
    .agent-page .aw-image-draft-item {
        position: relative;
        flex: 0 0 auto;
        width: 74px;
        height: 58px;
        overflow: hidden;
        border: 1px solid rgba(126, 171, 218, .34);
        border-radius: 10px;
        background: #fff;
        box-shadow: 0 5px 14px rgba(26, 73, 126, .10);
    }
    .agent-page .aw-image-draft-item img {
        display: block;
        width: 100%;
        height: 100%;
        object-fit: cover;
    }
    .agent-page .aw-image-draft-item button {
        position: absolute;
        top: 3px;
        right: 3px;
        width: 19px;
        height: 19px;
        padding: 0;
        border: 0;
        border-radius: 50%;
        color: #fff;
        background: rgba(20, 34, 52, .72);
        font-size: 14px;
        line-height: 19px;
        cursor: pointer;
    }
    .agent-page .aw-image-draft-item small {
        position: absolute;
        left: 3px;
        bottom: 3px;
        max-width: calc(100% - 6px);
        padding: 1px 4px;
        overflow: hidden;
        border-radius: 999px;
        color: #fff;
        background: rgba(15, 31, 49, .64);
        font-size: 8px;
        text-overflow: ellipsis;
        white-space: nowrap;
    }
    .agent-page .aw-composer.is-image-dragover .aw-compose-row {
        position: relative;
        border-radius: 14px;
        box-shadow: 0 0 0 2px rgba(20, 127, 243, .28), 0 8px 20px rgba(20, 127, 243, .12);
    }
    .agent-page .aw-composer.is-image-dragover .aw-compose-row::after {
        content: "松开添加图片，点击发送";
        position: absolute;
        inset: -2px;
        display: grid;
        place-items: center;
        border: 1px dashed rgba(20, 127, 243, .58);
        border-radius: 14px;
        color: #126fe8;
        background: rgba(235, 246, 255, .82);
        font-size: 12px;
        font-weight: 800;
        pointer-events: none;
    }
}

@media (max-width: 700px) {
    .agent-page .aw-image-draft-strip { display: none !important; }
}


/* css/chat-window-gate.css */
/* ══════════════════════════════════════════════════════════════
   访客准入验证浮层（2026-09-30）

   盖在聊天窗口上，验证通过才撤掉。三种题型共用一套外壳，
   只有中间那块「答题区」按题型换。

   为什么整块盖住而不是插在消息流里：访客一眼要知道「现在不能聊，
   先过这一步」。插在消息里会被当成一条普通消息划过去。
   ══════════════════════════════════════════════════════════════ */
.vgate-mask{
    position:absolute;inset:0;z-index:40;
    display:grid;place-items:center;padding:18px;
    background:rgba(238,241,247,.82);
    -webkit-backdrop-filter:blur(14px) saturate(140%);backdrop-filter:blur(14px) saturate(140%);
    animation:vgate-in .18s ease-out
}
@keyframes vgate-in{from{opacity:0}to{opacity:1}}
.vgate-card{
    width:min(340px,100%);padding:22px 20px 20px;
    border:1px solid rgba(255,255,255,.8);border-radius:20px;
    background:linear-gradient(180deg,rgba(255,255,255,.96),rgba(255,255,255,.9));
    box-shadow:0 22px 54px rgba(24,36,64,.18);
    text-align:center
}
.vgate-mark{
    width:44px;height:44px;margin:0 auto 12px;border-radius:14px;
    display:grid;place-items:center;
    background:color-mix(in srgb,var(--support-color,#635bff) 13%,#fff);
    color:var(--support-color,#635bff)
}
.vgate-mark svg{width:23px;height:23px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}
.vgate-card h2{margin:0 0 6px;color:#17203a;font-size:16.5px;font-weight:800;letter-spacing:-.01em}
.vgate-card p.vgate-hint{margin:0 0 16px;color:#6b7690;font-size:12.5px;line-height:1.65}

/* ── 滑块 ── */
.vgate-slider{
    position:relative;height:46px;border-radius:13px;overflow:hidden;
    border:1px solid rgba(120,136,168,.28);background:#f1f3f8;
    touch-action:none;user-select:none;-webkit-user-select:none
}
.vgate-slider-fill{
    position:absolute;inset:0 auto 0 0;width:0;
    background:color-mix(in srgb,var(--support-color,#635bff) 20%,#fff);
    transition:background .16s
}
.vgate-slider-text{
    position:absolute;inset:0;display:grid;place-items:center;
    color:#7a8499;font-size:12.5px;font-weight:650;pointer-events:none
}
.vgate-slider-handle{
    position:absolute;top:2px;left:2px;width:44px;height:40px;
    display:grid;place-items:center;border-radius:11px;
    background:#fff;box-shadow:0 3px 10px rgba(26,40,72,.2);
    color:var(--support-color,#635bff);cursor:grab
}
.vgate-slider-handle svg{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round}
.vgate-slider.is-dragging .vgate-slider-handle{cursor:grabbing}
.vgate-slider.is-done .vgate-slider-fill{background:color-mix(in srgb,#17a97a 22%,#fff)}
.vgate-slider.is-done .vgate-slider-handle{color:#17a97a}
.vgate-slider.is-done .vgate-slider-text{color:#17a97a}

/* ── 拼图 ── */
.vgate-puzzle{
    position:relative;width:100%;margin-bottom:10px;border-radius:12px;overflow:hidden;
    border:1px solid rgba(120,136,168,.28);background:#e9ecf3;
    user-select:none;-webkit-user-select:none
}
.vgate-puzzle-bg{display:block;width:100%;height:auto;pointer-events:none}
.vgate-puzzle-piece{
    position:absolute;left:0;top:0;height:auto;
    filter:drop-shadow(0 2px 5px rgba(16,26,48,.45));
    pointer-events:none;will-change:left
}
.vgate-puzzle-reload{
    position:absolute;right:7px;top:7px;width:30px;height:30px;
    display:grid;place-items:center;border:0;border-radius:9px;
    background:rgba(255,255,255,.82);color:#41506b;cursor:pointer
}
.vgate-puzzle-reload svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}

/* ── 图形码 / 加减法 ── */
.vgate-quiz{display:grid;gap:10px}
.vgate-quiz-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;align-items:center}
.vgate-quiz-image{
    height:46px;border:1px solid rgba(120,136,168,.28);border-radius:11px;
    background:#f1f3f8 center/contain no-repeat;cursor:pointer;
    display:block;width:100%
}
.vgate-quiz-question{
    height:46px;display:grid;place-items:center;
    border:1px solid rgba(120,136,168,.28);border-radius:11px;background:#f1f3f8;
    color:#17203a;font-size:19px;font-weight:750;letter-spacing:.06em
}
.vgate-quiz-reload{
    width:46px;height:46px;display:grid;place-items:center;
    border:1px solid rgba(120,136,168,.28);border-radius:11px;background:#fff;
    color:#6b7690;cursor:pointer
}
.vgate-quiz-reload svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.vgate-input{
    width:100%;height:46px;padding:0 14px;
    border:1px solid rgba(120,136,168,.3);border-radius:12px;background:#fff;
    color:#17203a;font:700 16px/1 system-ui;text-align:center;letter-spacing:.18em;
    outline:none;-webkit-appearance:none;appearance:none
}
.vgate-input::placeholder{color:#a8b1c4;font-weight:500;letter-spacing:normal}
.vgate-input:focus{border-color:var(--support-color,#635bff);box-shadow:0 0 0 3px color-mix(in srgb,var(--support-color,#635bff) 14%,transparent)}
.vgate-submit{
    width:100%;min-height:44px;margin-top:2px;
    border:0;border-radius:12px;background:var(--support-color,#635bff);
    color:#fff;font:750 13.5px/1 system-ui;cursor:pointer
}
.vgate-submit:disabled{cursor:not-allowed;opacity:.55}

.vgate-note{margin:12px 0 0;min-height:17px;color:#b3261e;font-size:12px;line-height:1.5}
.vgate-note.is-ok{color:#17a97a}
.vgate-foot{margin:13px 0 0;color:#9aa3b6;font-size:11px;line-height:1.55}

/* 一次性校验失败太多进冷却时，把答题区收起来，只留说明 */
.vgate-card.is-locked .vgate-body{display:none}

/* 初始化和准入验证完成前不开放聊天；加载失败仍保持锁定并显示重试。 */
.support-window.gate-pending > :not(.vgate-mask):not(.vgate-preflight){visibility:hidden;pointer-events:none}
.support-window.gate-pending .vgate-mask{visibility:visible;pointer-events:auto}
.support-window.gate-pending .vgate-preflight{visibility:visible;pointer-events:none}
.support-window.gate-pending .vgate-preflight.is-error{pointer-events:auto}
.support-window.is-initializing .support-composer{pointer-events:none}
.vgate-preflight.is-inline:not(.is-error){display:none}
.vgate-preflight{position:absolute;inset:0;z-index:20;display:grid;place-content:center;justify-items:center;gap:10px;padding:24px;color:#52617c;text-align:center;background:linear-gradient(145deg,rgba(249,251,255,.98),rgba(235,241,255,.98))}
.vgate-preflight strong{font-size:15px;color:#1c2943}
.vgate-preflight small{font-size:12px;color:#8190aa}
.vgate-preflight strong,.vgate-preflight small{max-width:100%;overflow-wrap:anywhere}
.vgate-preflight.is-error .vgate-preflight-spinner{display:none}
.vgate-preflight-retry{min-height:40px;margin-top:8px;padding:9px 18px;border:0;border-radius:8px;background:var(--support-color,#635bff);color:#fff;font-family:inherit;font-size:14px;font-weight:600;line-height:1.4;cursor:pointer}
.vgate-preflight-retry[hidden]{display:none}
.vgate-preflight-retry:focus-visible{outline:2px solid currentColor;outline-offset:3px}
.vgate-preflight-retry:disabled{opacity:.6;cursor:wait}
.vgate-preflight-spinner{width:28px;height:28px;border:3px solid rgba(99,91,255,.18);border-top-color:var(--support-color,#635bff);border-radius:50%;animation:vgate-spin .8s linear infinite}
@keyframes vgate-spin{to{transform:rotate(360deg)}}

/* 客服端频率限制设置 */
.vgate-rate-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:0 0 12px}
.vgate-rate-field{display:grid;gap:6px;padding:12px;border:1px solid rgba(120,136,168,.22);border-radius:12px;background:#fafbfe}
.vgate-rate-field>span{font-size:12px;font-weight:750;color:#33415d}
.vgate-rate-field input{width:100%;height:38px;border:1px solid rgba(120,136,168,.3);border-radius:9px;padding:0 10px;background:#fff;color:#17203a;font:700 15px/1 system-ui}
.vgate-rate-field small{font-size:11px;line-height:1.45;color:#8a94a8}
@media(max-width:640px){.vgate-rate-grid{grid-template-columns:1fr}}

/* 视觉点选 / 顺序点选 */
.vgate-visual{display:grid;gap:9px}
.vgate-visual-hint{margin:0;color:#44516a;font-size:12.5px;font-weight:700;line-height:1.5;text-align:center}
/* 要找的东西：只给图不给名字。题面这张和格子里的同一个物体用不同配色和角度画，
   所以不能靠像素比对，必须比形状。 */
/* 目标图：个数是可配的（现在 4 个），所以不能写死宽度，用 flex 自适应并允许换行 */
.vgate-visual-target{display:flex;flex-wrap:wrap;justify-content:center;gap:6px;padding:8px;border-radius:12px;background:rgba(236,241,249,.9);border:1px dashed rgba(120,136,168,.42)}
.vgate-visual-target-cell{position:relative;display:block;line-height:0;flex:0 1 auto}
.vgate-visual-target-cell img{display:block;width:64px;height:54px;border-radius:9px;box-shadow:0 3px 9px rgba(38,71,120,.16)}
.vgate-visual-target-cell b{position:absolute;left:-4px;top:-4px;z-index:1;min-width:17px;height:17px;display:grid;place-items:center;border-radius:50%;background:var(--support-color,#635bff);color:#fff;font-size:10px;font-weight:800;line-height:1}
.vgate-visual-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:7px}
.vgate-visual-tile{position:relative;padding:4px;border:1.5px solid rgba(120,136,168,.3);border-radius:11px;background:#f7f8fc;cursor:pointer;display:grid;place-items:center;transition:.15s ease;line-height:0}
.vgate-visual-image{display:block;width:100%;height:auto;aspect-ratio:120/96;object-fit:cover;border-radius:8px}
.vgate-visual-order{position:absolute;right:-3px;top:-3px;min-width:17px;height:17px;display:none;place-items:center;border-radius:50%;background:var(--support-color,#635bff);color:#fff;font-size:10px;font-weight:800;line-height:1}
.vgate-visual-tile.is-selected .vgate-visual-order:not(:empty){display:grid}
.vgate-visual-tile:disabled{cursor:default;opacity:.85}
.vgate-visual-tile:hover,.vgate-visual-tile.is-selected{border-color:var(--support-color,#635bff);background:color-mix(in srgb,var(--support-color,#635bff) 12%,#fff);box-shadow:0 0 0 2px color-mix(in srgb,var(--support-color,#635bff) 15%,transparent)}
@media (max-width:360px){.vgate-visual-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.vgate-visual-target-cell img{width:54px;height:46px}}

@supports not (background:color-mix(in srgb,#000 10%,#fff)){
    .vgate-mark{background:#eef0ff}
    .vgate-slider-fill{background:#e3e4ff}
    .vgate-input:focus{box-shadow:0 0 0 3px rgba(99,91,255,.14)}
}

/* 嵌入式悬浮窗比直达页矮，卡片要更紧凑 */
body.is-embed .vgate-mask{padding:12px}
body.is-embed .vgate-card{padding:18px 16px 16px;border-radius:17px}
body.is-embed .vgate-card h2{font-size:15.5px}
body.is-embed .vgate-card p.vgate-hint{margin-bottom:13px;font-size:12px}

@media (max-height:520px){
    .vgate-mask{place-items:start center;padding-top:14px;overflow:auto}
    .vgate-mark{width:36px;height:36px;margin-bottom:9px;border-radius:12px}
    .vgate-card{padding:16px 15px 15px}
    .vgate-card p.vgate-hint{margin-bottom:12px}
}
@media (max-width:360px){
    .vgate-mask{padding:12px}
    .vgate-card{padding:18px 15px 15px}
}


/* css/chat-window-risk.css */
/* Isolated safety state: normal chats and subscription notices are unchanged. */
.support-has-risk-alert.support-page { background: #eef1f6; }
.support-has-risk-alert .support-window,
.support-has-risk-alert .support-window.has-announcement { grid-template-rows: 76px minmax(0, 1fr); background: #fff; }
.support-has-risk-alert .support-head { min-height: 0; padding: 12px 18px; color: #fff; background: #b52b35; }
.support-has-risk-alert .support-head::before,
.support-has-risk-alert .support-head::after { display: none; }
.support-has-risk-alert .support-head-copy { gap: 3px; }
.support-has-risk-alert .support-head-copy strong { font-size: 17px; font-weight: 700; letter-spacing: 0; }
.support-has-risk-alert .support-head-copy small { font-size: 12px; color: #ffe8e9; opacity: 1; }
.support-has-risk-alert .support-eyebrow { font-size: 11px; letter-spacing: 0; }
.support-has-risk-alert .support-eyebrow i { box-shadow: none; background: #fff; }
.support-has-risk-alert .support-safe { font-size: 11px; letter-spacing: 0; }
.support-has-risk-alert .support-avatar { width: 42px; height: 42px; border-radius: 8px; box-shadow: none; }
.support-has-risk-alert .support-composer,
.support-has-risk-alert .support-announcement,
.support-has-risk-alert .support-guess { display: none !important; }
.support-has-risk-alert .support-risk-notice { display: flex; flex-direction: column; min-height: 0; height: 100%; max-height: none; padding: 0; overflow: hidden; border: 0; color: #242b36; background: #fff; font-weight: 400; text-align: left; }
.support-risk-notice .support-risk-content { flex: 1; min-height: 0; overflow: auto; padding: 22px 22px 12px; scrollbar-width: thin; overscroll-behavior: contain; -webkit-overflow-scrolling: touch; }
.support-risk-notice .support-risk-head { display: flex; align-items: center; gap: 13px; }
.support-risk-notice .support-risk-mark { flex: 0 0 48px; width: 48px; height: 48px; border-radius: 8px; color: #bd303c; background: #fff0f1; box-shadow: none; animation: support-risk-enter .35s ease-out both; }
.support-risk-notice svg { display: block; width: 19px; height: 19px; flex: 0 0 auto; fill: none; }
.support-risk-notice .support-risk-mark svg { width: 30px; height: 30px; stroke-dasharray: 85; stroke-dashoffset: 0; animation: support-risk-draw .65s ease-out both; }
.support-risk-notice .support-risk-head small { margin-bottom: 4px; color: #b32936; font-size: 12px; line-height: 1.4; letter-spacing: 0; }
.support-risk-notice .support-risk-head h2 { margin: 0; color: #252b35; font-size: 21px; font-weight: 750; line-height: 1.4; letter-spacing: 0; overflow-wrap: anywhere; }
.support-risk-notice .support-risk-summary { margin: 14px 0 12px; color: #616976; font-size: 14px; font-weight: 400; line-height: 1.65; }
.support-risk-notice .support-risk-actions { display: grid; gap: 0; margin: 0 0 18px; padding: 0; list-style: none; }
.support-risk-notice .support-risk-actions li { display: flex; align-items: flex-start; gap: 10px; min-height: 39px; padding: 9px 0; border: 0; border-bottom: 1px solid #f0f1f4; border-radius: 0; color: #424a57; background: transparent; font-size: 14px; font-weight: 500; line-height: 1.6; overflow-wrap: anywhere; }
.support-risk-notice .support-risk-actions li:last-child { border-bottom: 0; }
.support-risk-notice .support-risk-actions li::before { display: none; }
.support-risk-notice .support-risk-actions svg { margin-top: 2px; color: #a93a43; }
.support-risk-notice .support-risk-actions span { min-width: 0; }
.support-risk-notice .support-risk-help { padding: 17px 0 0; border-top: 1px solid #e8ebef; }
.support-risk-notice .support-risk-help h3 { margin: 0; color: #252b35; font-size: 16px; font-weight: 700; line-height: 1.55; overflow-wrap: anywhere; }
.support-risk-notice .support-risk-help > p { margin: 7px 0 12px; color: #67707c; font-size: 14px; line-height: 1.65; overflow-wrap: anywhere; }
.support-risk-notice .support-risk-qq { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; gap: 12px; min-height: 68px; padding: 10px 12px; border: 1px solid #dce5f2; border-radius: 8px; background: #f6f9ff; }
.support-risk-notice .support-risk-qq > div { min-width: 0; }
.support-risk-notice .support-risk-qq small { display: block; margin-bottom: 3px; color: #65758c; font-size: 12px; line-height: 1.4; }
.support-risk-notice .support-risk-qq b { display: block; color: #242e40; font-size: 20px; font-weight: 750; line-height: 1.4; font-variant-numeric: tabular-nums; overflow-wrap: anywhere; user-select: all; }
.support-risk-notice button { font-family: inherit; letter-spacing: 0; touch-action: manipulation; cursor: pointer; }
.support-risk-notice .support-risk-copy { display: flex; align-items: center; justify-content: center; gap: 7px; max-width: 150px; min-width: 102px; min-height: 44px; padding: 9px 12px; border: 0; border-radius: 8px; color: #fff; background: #2363ca; font-size: 14px; font-weight: 650; line-height: 1.5; transition: background .16s ease; }
.support-risk-notice .support-risk-copy:hover { background: #194fa7; }
.support-risk-notice .support-risk-copy span { overflow-wrap: anywhere; }
.support-risk-notice .support-risk-copy.is-done { background: #187447; }
.support-risk-notice .support-risk-request-copy { display: flex; align-items: center; justify-content: center; gap: 8px; width: 100%; min-height: 44px; margin-top: 5px; padding: 8px; border: 0; border-radius: 8px; color: #305e9d; background: transparent; font-size: 14px; font-weight: 550; line-height: 1.5; }
.support-risk-notice .support-risk-request-copy:hover { background: #f1f5fc; }
.support-risk-notice button:disabled { opacity: .65; cursor: wait; }
.support-risk-notice button:focus-visible,
.support-risk-notice summary:focus-visible { outline: 3px solid #8bb4ef; outline-offset: 2px; }
.support-risk-notice .support-risk-feedback { min-height: 18px; color: #526273; font-size: 12px; line-height: 1.55; overflow-wrap: anywhere; }
.support-risk-notice .support-risk-feedback[data-state="success"] { color: #187447; }
.support-risk-notice .support-risk-feedback[data-state="error"],
.support-risk-notice .support-risk-contact-missing { color: #ac2f3a; }
.support-risk-notice .support-risk-details { margin-top: 5px; border-top: 1px solid #e8ebef; }
.support-risk-notice .support-risk-details summary { display: flex; align-items: center; gap: 8px; min-height: 44px; padding: 10px 0; color: #626d7c; font-size: 13px; line-height: 1.6; cursor: pointer; list-style: none; }
.support-risk-notice .support-risk-details summary::-webkit-details-marker { display: none; }
.support-risk-notice .support-risk-details summary span { flex: 1; min-width: 0; overflow-wrap: anywhere; }
.support-risk-notice .support-risk-details summary svg:last-child { width: 16px; height: 16px; transition: transform .18s ease; }
.support-risk-notice .support-risk-details[open] summary svg:last-child { transform: rotate(180deg); }
.support-risk-notice .support-risk-detail-body { padding: 0 0 10px; color: #5c6572; font-size: 14px; line-height: 1.75; overflow-wrap: anywhere; }
.support-risk-notice .support-risk-detail-body p { margin: 0 0 10px; }
.support-risk-notice .support-risk-law { margin: 0 0 10px; padding: 0; border: 0; border-radius: 0; color: #5c6572; background: transparent; font-size: 14px; font-weight: 400; line-height: 1.75; }
.support-risk-notice > footer { display: flex; align-items: flex-start; justify-content: center; gap: 7px; flex: 0 0 auto; margin: 0; padding: 12px 16px; border-top: 1px solid #e8ebef; color: #7a828e; background: #f8f9fb; font-size: 12px; font-weight: 400; line-height: 1.6; }
.support-risk-notice > footer svg { width: 15px; height: 15px; margin-top: 2px; }
.support-risk-notice > footer span { min-width: 0; overflow-wrap: anywhere; }
@keyframes support-risk-enter { from { opacity: 0; transform: translateY(5px); } to { opacity: 1; transform: translateY(0); } }
@keyframes support-risk-draw { from { stroke-dashoffset: 85; } to { stroke-dashoffset: 0; } }
@media (max-width: 520px) {
    .support-has-risk-alert .support-window,
    .support-has-risk-alert .support-window.has-announcement,
    .support-has-risk-alert.is-embed .support-window { grid-template-rows: calc(76px + env(safe-area-inset-top)) minmax(0, 1fr); }
    .support-has-risk-alert .support-head { padding: max(12px, env(safe-area-inset-top)) 16px 12px; }
    .support-risk-notice .support-risk-content { padding: 20px 18px 10px; }
    .support-risk-notice .support-risk-content { display: flex; flex-direction: column; }
    .support-risk-notice .support-risk-content > * { flex: 0 0 auto; }
    .support-risk-notice .support-risk-help { order: 1; margin-bottom: 16px; }
    .support-risk-notice .support-risk-actions { order: 2; }
    .support-risk-notice .support-risk-details { order: 3; }
    .support-risk-notice > footer { padding-bottom: max(12px, env(safe-area-inset-bottom)); }
}
@media (max-width: 360px) {
    .support-risk-notice .support-risk-content { padding: 18px 14px 10px; }
    .support-risk-notice .support-risk-qq { grid-template-columns: minmax(0, 1fr); gap: 10px; }
    .support-risk-notice .support-risk-copy { width: 100%; max-width: none; }
}
@media (prefers-reduced-motion: reduce) {
    .support-risk-notice .support-risk-mark,
    .support-risk-notice .support-risk-mark svg { animation: none; }
    .support-risk-notice button,
    .support-risk-notice .support-risk-details summary svg { transition: none; }
}